Computer repair management without lost machines

Every machine on the shelf has a ticket, a stage and a next step. You know what is being worked today, what is waiting on a part or an approval, what it cost, and whose it is.

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A work queue that survives volume

Every machine gets its own ticket with serial number, stage, assigned technician and next step. Filter by stage, by technician or by "waiting for parts", so each morning you know what is being worked and what is blocked.

Jobs bill by time or at a fixed price from your service price list — and the technician cost is written into the cost of the repair.

  • Tickets with serial / service tag and per-machine history
  • Technician assignment, time spent and labour cost
  • External RMA and waiting-for-parts as their own stages
  • Service price list: reinstall, screen replacement, cleaning, SSD upgrade

Profitability per repair, not per month

For every repair you see what came in, what the parts cost and how much technician time went in. That makes it obvious which jobs are worth doing and which you only keep out of habit.

Sales and profitability reports read the same data — nothing has to be re-entered anywhere to see it.

Answers to the usual questions

Can I bill by the hour?
Yes. Set an hourly cost per technician and log it on the repair, or charge a fixed price from the service list.
Does it cover hardware and accessory sales too?
Yes. One inventory holds parts, products and services, and the till sells from all of them.

Run your shop from one place.

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