Computer repair management without lost machines
Every machine on the shelf has a ticket, a stage and a next step. You know what is being worked today, what is waiting on a part or an approval, what it cost, and whose it is.
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A work queue that survives volume
Every machine gets its own ticket with serial number, stage, assigned technician and next step. Filter by stage, by technician or by "waiting for parts", so each morning you know what is being worked and what is blocked.
Jobs bill by time or at a fixed price from your service price list — and the technician cost is written into the cost of the repair.
- Tickets with serial / service tag and per-machine history
- Technician assignment, time spent and labour cost
- External RMA and waiting-for-parts as their own stages
- Service price list: reinstall, screen replacement, cleaning, SSD upgrade
Profitability per repair, not per month
For every repair you see what came in, what the parts cost and how much technician time went in. That makes it obvious which jobs are worth doing and which you only keep out of habit.
Sales and profitability reports read the same data — nothing has to be re-entered anywhere to see it.
Answers to the usual questions
Can I bill by the hour?
Does it cover hardware and accessory sales too?
Run your shop from one place.
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