Phone repair software built for the workbench

A repair ticket in 20 seconds

Log the device with brand, model, IMEI and fault, photograph its condition on intake, and hand the customer a ticket with a tracking code. That code is a status page: the customer checks progress themselves instead of calling you.

The model autocompletes from a shared device catalogue with specifications, and IMEI/TAC lookups run locally — no hunting through third-party sites to identify the handset in your hand.

• Intake and handover photos on the ticket — evidence for every dispute
• Lock state, pattern and passcodes, with visibility controlled per role
• Device history: every previous repair of the same IMEI in one click
• Repair warranty with an expiry date, per service or per part

The customer updates themselves

Every stage change — received, in diagnosis, ready, collected — fires the email or SMS you wrote. "Any news on my phone?" calls drop sharply, and staff stay at the bench.

For anything needing approval, send a repair quote with price and turnaround. The customer's answer is recorded on the repair itself, date-stamped.

POS, parts and invoices in the same flow

When the repair is done, you charge it from the till: labour, parts, VAT, payment method. The part leaves inventory on its own, and the myDATA document is issued from the same screen through an e-invoicing provider.

Cash, card or a Viva terminal — the payment lands on the repair, not in a separate notebook.