Viva payments inside the service flow

How a repair gets paid — in one flow

The usual scene: the card terminal on one bench, the repair software on another, and the amount typed twice — once in the program, once on the EFTPOS. One wrong digit, and the end-of-day count does not balance.

In Workflow Repair the payment is a continuation of the ticket: the repair is done, you press charge, the amount is pushed to the terminal, the customer taps their card, and the transaction is tied to that specific repair. The till knows what was paid — the ticket knows how.

• Charge from the repair ticket — the amount comes from labour and parts
• The amount is sent to the terminal — nobody retypes it
• The transaction is recorded on the repair, with payment method and time
• The tax document is issued from the same screen, on the plans that include it

Viva.com terminals connected to the till

The integration uses Viva.com cloud terminals (formerly Viva Wallet): the software sends the amount to the device through Viva’s cloud terminal service — no cables, drivers or local install. You use your own Viva.com account and your own transaction terms; Workflow Repair adds no commission of its own to payments.

If you already have a Viva.com terminal, ask Viva whether your model supports the cloud connection. Enabling it in the software is a few fields in settings: connect the account, pick the terminal, done.

Online quote payment — before the customer even comes in

The quote you send the customer is not just a notification — it is an approval and payment page. The customer opens their personal link, sees what the repair includes, approves and, if you allow it, pays by card online through Viva. You see the approval and the payment on the ticket — before you pick up a screwdriver.

Fewer "I will drop by to pay", fewer devices sitting on the shelf approved but unpaid.

Cash, card, partial payment — all on the ticket

Not everything is paid with one card tap. A deposit at intake and the balance at delivery; half cash, half card; a customer leaving something on account. Every payment is recorded on the ticket with amount and method, and the outstanding balance shows clearly — at the till and on the customer’s record.

The receipt after the payment

Once the payment is recorded, the tax document is issued from the same screen: a receipt for the individual, an invoice for the company with details from the customer base. Issuing and transmission to myDATA happen through Viva Fiscal, a licensed ΥΠΑΗΕΣ provider, on Standard plans and up — with VAT calculated and the amounts already filled in from the charge.

For your specific tax obligations around terminals and documents, your accountant has the final word — the software makes sure issuing never costs you a second round of typing.

What you need to get started

A Viva.com account with a terminal that supports the cloud connection, and Workflow Repair: the POS till is available from Starter+ (€19/month) and myDATA documents from Standard (€39/month). If you have a Viva terminal, that same terminal can also sign your documents through Viva Fiscal, with no per-document charge. If you want to see the bench flow first, the free plan asks for no card — tickets, a customer base and intake photos for 30 repairs a month.